File a Claim

*FOR FISH, REPTILE, BIRD, AND SMALL ANIMAL ONLY*

Cedar Pet Supply offers peace of mind guarantees for all our animals.

We guarantee your fish for up to 7 days (excludes feeder fish) Reptile, Bird, and all other small animals 90 days. This does not include puppies.

If your pet has passed away due to anything other than accidental or bad environmental conditions you may request a reimbursement for your pet. Please submit the following to HPPI the warranty company. Reimbursements are generally within 30-60 days.

Please scan and attach the following to your online claim form.

  • A picture of your deceased animal
  • Your purchase receipt


PLEASE DO NOT SUBMIT AN ONLINE CLAIM FOR PUPPIES.

A puppy claim has to be sent via mail to the address above.